Frequently Asked questions

Welcome to the FAQ hub. Here you will find answers to the most common questions about my services. If you have a question that is not covered here, please get in touch.

Bookings & Payments

How do I book?

You can book by purchasing your preferred package. Once payment has been received, you will be given access to a private link to schedule your first session at a suitable time.

Do you offer payment plans?

Yes. Payment plans are available on multi-session packages through Klarna. This allows you to spread the cost of your chosen service in a manageable way.

What is your cancellation policy?

All services are subject to my Terms and Conditions. Please refer to the full Terms and Conditions for full details.

Availability & Locations Covered

Where do you offer in-person services?

I am based in Necton, Norfolk. Travel within 10 miles of Necton is included in all in-person services. I do cover a wider area, but a small travel fee will apply.

Do you offer evening or weekend sessions?

Yes. Evening and Saturday appointments are available. Current availability is updated regularly - please refer to the Availability page for the latest updates.

Do you work with clients online?

Yes. Online consultations are available across the UK.

Behaviour Consultations

What happens in a Behaviour Consultation?

I will take a detailed history, make careful observations of your dog and create a tailored Behaviour Plan. You’ll receive written notes and follow-up support.

Do I need a referral from my vet?

While not always required, I do encourage collaboration with your vet in cases where health may be a factor.

How many sessions will my dog need?

This varies depending on the behaviour. Clear guidance is provided after the initial consultation.

Reactivity Support

Do you work with dogs that are reactive to other dogs, people or traffic?

Yes. I provide structured Reactivity Programmes using safe, evidence-based methods.

Where does reactivity training take place?

Sessions start at my private training paddock, then in appropriate public spaces.

How long will it take to see progress?

Progress depends on the individual dog. I will set realistic expectations from the outset.

Puppies & Young Dogs

At what age can I start training with my puppy?

Sessions can begin as soon as your puppy arrives home.

Do you provide support before vaccinations are complete?

Yes. Sessions can take place at home or online until your puppy is ready to explore outdoors.

What do you cover in puppy training?

Socialisation, house training, confidence, recall, lead walking, how to manage common puppy behaviours like nipping and prevention of common behaviour problems in dogs.

Rescue Dogs

Do you offer tailored support for rescue dogs?

Yes. I provide tailored packages to help rescue dogs settle, build trust and develop positive behaviour patterns.

How soon after adoption should I seek help?

Some rescue dogs benefit from support immediately, others after a short adjustment period.

Do you work with long-term behaviour problems in rescue dogs?

Yes. I offer flexible, ongoing support for complex cases.

Behaviour and Training Methodology & Credentials

What training methods do you use?

Only modern, ethical, reward-based methods. I do not use or recommend aversive tools.

Are you qualified?

Yes. I am a Certified Dog Behaviourist and Trainer (ACB-KSA, PCT-A). I hold a Level 5 qualification (with distinction) in Canine Behaviour. I am a full member of INTODogs, ICAN and the UK Dog Behaviour & Training Charter.

Policies & Professional Standards

Do you work with insurance companies?

Yes. Many pet insurance providers cover behaviour support. Please check your individual policy for details.

Do you follow a professional code of practice?

Yes. I adhere to the UK Dog Behaviour & Training Charter and the standards of the organisations with which I am accredited and certified.

What happens if my dog’s behaviour changes may be due to a health issue?

If I suspect a medical factor, I will advise veterinary input before continuing with behaviour modification / training.

If your question is not covered here, please get in touch and I will be happy to help.